Privacy Policy

1. Who We Are

Compass is an educational platform that helps people navigate life decisions through video-based courses and interviews. We are committed to protecting your personal information in line with UK data protection laws.

This privacy policy explains how we collect, use, and protect your personal data when you use our website. It also tells you about your privacy rights and how the law protects you.

2. What Information We Collect

3. Why We Use Your Information

We only use your personal information when the law allows us to. We use it to:

• Provide our service: To give you access to courses and track your progress
• Process payments: To handle your course purchases securely
• Communicate with you: To send important updates about your account
• Improve our platform: To make our courses and website better
• Comply with legal obligations: To meet our legal requirements
• Prevent fraud: To protect you and us from fraudulent activity

4. Who We Share Your Information With

We do not sell or rent your personal information to anyone. We only share your information with trusted partners who help us run our service:

• Clerk: Manages user accounts and authentication securely
• Stripe: Processes payments securely (they're certified to the highest industry standards)
• Our hosting provider: Stores your data securely in the cloud

We may also share your information if required by law or to protect our rights and safety.

5. International Transfers

Some of our service providers are based outside the UK. When we transfer your data internationally, we ensure it has the same level of protection as if it stayed in the UK by using approved safeguards like adequacy decisions or standard contractual clauses.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary:

• Account information: Until you delete your account, plus 6 years for tax records
• Course progress: Until you delete your account
• Marketing emails: Until you unsubscribe
• Technical logs: Up to 12 months for security and performance

7. Your Rights

Under UK data protection law, you have the right to:

• Access: Get a copy of your personal data
• Rectification: Have inaccurate data corrected
• Erasure: Have your data deleted in certain circumstances
• Restrict processing: Limit how we use your data
• Data portability: Get your data in a portable format
• Object: Stop us using your data for direct marketing
• Withdraw consent: If we're relying on your consent to process your data

To exercise any of these rights, please contact us using the details below. You won't usually pay a fee, and we'll respond within one month.

8. Cookies

We only use essential cookies that are necessary for our website to function properly. These cookies cannot be disabled as they are required for the basic operation of our service.

9. Keeping Your Information Safe

We take the security of your personal information seriously. We use industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal data on a need-to-know basis
• Secure hosting with reputable providers

However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you're a parent and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we'll let you know by email or through a prominent notice on our website. The "Last updated" date shows when the policy was last changed.

12. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us:

13. Complaints

If you're not happy with how we've handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):